Today is the last day of my leave. Thought of having my own sweet Sunday lazying at home, doing some reading, watching TVB series that I'm so hang on lately, taking a short nap in the afternoon, eating yum yum ice-cream if it's raining out there, going for a walk if it's not raining but not too hot ... All i want is just to make sure I am in fully-charged mode when I go back office tomorrow.
Arghh!My beautiful Sunday morning was spoiled. Stupid message from Maxis woke me up from my beautiful dream. When I am updating my blog now, had actually sent them a complaint letter. Please, I am not complaining them because they woke me up from my beautiful dream.
This happened to me lately, I been charged for the unlimited GPRS service which I don't even know I'm subscribing to. I called to the customer service to check up what's happened. The consultant said she will call me back in another few days time to investigate. She called. All nonsense she was talking about, what I want is just the SOLUTION. When I asked about it, she said no interaction for the service subscription (then why you charged???? IDIOT!), kept quiet there then hung off. Oh my gosh!!
I was trying to send my complaint through Maxis's website but end up ... (and now I believe all the complaints on the website about Maxis's poor customer service)
I know, I know. Maxis is the top telco in Malaysia, having more than 10 million subscribers. Losing me, one customer is not a big deal. However, do keep in mind, if they are not going to ensure their customer service meet the expectation of their customers, long run, is not about losing one customer but their market share.
I love Maxis. I am a loyal customer of Maxis. I don't wish to see that one day too. Brand building is all about building relationship with your customers. If they lose their confidence on you, they will go, just like any other relationship in the real world, be it friendship or love relationship.
Just want to shout out what I am frustrating about. I had sent an email to them and let see what resolution will they make. ("Daddy", I didn't cc that email to MCMC, don't wanna be so cruel).
Chill babe, chill! Cannot let this spoil my beautiful Sunday (: *hrgg*
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